![]() It should be noted, however, that others have had positive experiences with Comcast as well.Ĭonsumers have sometimes noted that they've received inconsistent service from customer service representatives, with representatives making promises that aren't kept by the company. These complaints cite long wait times, unhelpful agents and difficulty in getting representatives to cancel services when requested. Many customers have expressed dissatisfaction with Comcast's customer service. How do Consumers Feel About Comcast Phone Customer Service? Ensure that you have the correct phone number for the division you need before calling. When contacting Comcast/Xfinity, keep in mind that it has separate customer support systems for business and home customers. Current customers will have to input the last four digits of their Social Security number to move forward in the system, non-customers can hit "0" to eventually be connected with a live Comcast customer support representative. The Comcast voicemail system will direct your call to the appropriate department. ![]()
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